Robotic Process AutomationSept. 10, 2020 | Categories: blog
Over the past few years we have seen an increase in digital transformation which has included implementing new technologies to improve customer and employee experience, creating efficiencies through the adoption of new business processes and emerging technology as well as the development and implementation of Robotic Process Automation.
RPA is the innovative use of software to perform repetitive, rules based work across an organisation as a substitute for, or aide to, human workers.
We’ve seen how valuable robots can be for manufacturing, increasing production and quality while decreasing costs, but how can they be applied in an office environment? While it is unlikely that we will ever see a C-3PO looking robot sitting next to you in the office, it is entirely possible to apply robotic automation via software; let's look at the possible benefits a company could expect through the adoption of Robotic Process Automation in an office environment.
Here are 4 key benefits that you could expect to realise by adopting Robotic Process Automation:
One of the biggest advantages of robotic process automation is the immediate and significant reduction in expenditure it can deliver. When work is automated, not only it is completed faster, but it also can be performed round-the-clock meaning you get greater output for less. It can also be argued that despite initial investment, implementing RPA is cheaper than paying the salary of an employee to do the same tasks. Employees require training, take holiday and sick days and are influenced by factors such as morale, motivation and ambition - all things that impact work output and all things that do not influence or impact robotic processes.
Without shaming us humans too much, how long does it take a human worker to perform a given task such as completing a web form? Even if it is only a few minutes, a robot could shave that time down to just a few seconds. Over the course of a day, week, month etc how many worker hours can be saved through RPA? We are not suggesting replacing your most valuable asset (employees) after adopting RPA but the use of technology to carry out repetitive and menial tasks will allow your employees to focus on more important and complex tasks including customer focused roles.
Lower operational risk
By eliminating human errors originating from tiredness or lack of knowledge, RPA reduces the rate of errors thereby providing a lower level of operational risk. We are all guilty of making typos and mistakes. These mistakes are more likely to occur when we’re performing menial, repetitive tasks where it is easy to get distracted. It is quite easy to factor up the likelihood of these mistakes occurring, by the number of employees that you have carrying out these tasks to realise that you could be looking at a pretty costly problem. With RPA, the work is performed error-free, robotic software is rule driven meaning mistakes don’t happen.
The importance of accuracy in reporting for a business can not be overlooked - business leaders need to be able to rely on their data in order to make business decisions - data strewn with human errors can only lead to poor decision making. We have seen a big adoption of RPA in the world of accounting due to the need for accountants to be able to report on business performance, accurately. RPA has allowed accountants to automate a lot of their day to day tasks, freeing up time to focus on higher value business functions.
Easy to implement
Automating tasks and workflows through RPA does not require coding or script writing. This coupled with the fact that RPA will work with existing IT infrastructure means that even complex processes can be transferred from human to machine with little effort, quickly. The faster these tasks and workflows can be automated, the sooner your organisation will begin realising the associated benefits. Put simply, investing in RPA should not be seen as simply a long term investment that will only start reaping long term cost savings and efficiencies, if properly implemented, the benefits will be realised quickly.
Insights and Analytics
RPA gives you the ability to process vast amounts of data, quickly and accurately. This information can then be used to produce reports that give a clear image of business performance, highlighting key business strengths and perhaps more importantly, weaknesses. Businesses have to be able to react quickly to internal and external factors such as environmental issues, legislation changes, changes in customers buying habits and attitudes, global pandemics etc. The ability to process vast amounts of company data quickly and accurately ultimately gives business leaders the real time information needed to make better decisions, forecast more accurately and develop best practices, quicker.
At Tuware, we provide a range of services including Web app development, mobile app development and RPA Strategy, development and build. In the case of RPA, we are committed to providing high end technologies that help our clients improve services by connecting their existing systems to robot-aware technologies, that increase speed and efficiency and pave the way for your digital transformation. If you’d like more information on how we can help your business, get in touch today for a friendly chat.